Sales

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QISV Vendor Contact Information

Contact Person: Carlos G. Mercado
VID# 1952759653000
Phone: 210-223-4050
Fax: 210-223-4065
Email: sales@solrac-computers.com

Maintenance, Repair& Support Plan

Solrac Computer Specialties is concerned with you, the customer. We will do our best to meet your needs in product support and service. If you have questions concerning the operation of the equipment you purchased from our company, please contact our Technicial Services Line at 210-223-4050, (Outside Bexar County: 800-834-0228) and request for Service Department. Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. NOTE: If the product you purchased from us has failed and is covered by manufacturer's warranty and is needing servicing, contact us at the appropiate number above and we will give you the information you will need to return the item to us. See Returns Policy.

Statement of Guarantee

Solrac Computer Specialties guarantees to make available equivalent replacement parts for a product sold to the state for at least 3 years after a product is discontinued.

Returns Policy

Our office hours are Monday through Friday from 8:00 AM to 5:00 PM CST, holidays excluded.

Depot Service, Standard Option
Monitors purchased that fail within 30 days can be returned for full exchange, if the original box, packing materials, documentation and manuals are received in the same condition as delivered. Monitors failing after the first 30 days, will be repaired or exchanged at the discretion of the manufacturer and returned to the user. An RMA number will be issued to user at the time a request for service is placed. If a loaner is required, subject to availability, one will be provided when the defective item is brought in to our service center.

Depending on the work load, computers can be repaired while you wait. If not, they will be ready the next work day within 24 hours from the time the computer is brought in.

On-Site Service, Selected Option
Monitors purchased that fail within 30 days can be returned for full exchange, if the original box, packing materials, documentation and manuals are received in the same condition as delivered. Monitors failing after the first 30 days, will be repaired or exchanged at the discretion of the manufacturer and returned to the user. An RMA number will be issued to user at the time a request for service is placed. If a loaner is required, subject to availability, one will be provided and setup when pickup of the defective item is made. For computers, we will respond to a service request via a telephone call to the user to verify the extent of on-site repairs required and schedule accordingly. For local customers Service calls received before 11:00 AM will be scheduled for service that day. Calls received after 11:00 AM will be scheduled for the next work day. For out of the area customers, repairs or exchanges will be provided within three working days from the time the request is received.

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Printers Part # Retail Your Cost Notes
LASERJET 4250 45PPM 1200DPI LGL E80616 $1,144.00 $1,078.89 PAR USB 48MB PCL5E/6 PS3
COLOR LASERJET 4700N 31PPM H50008 $2,114.00 $1,894.44 3600DPI LGL LTR ENET 160MB 600SHT
LASERJET 4250N 45PPM 1200DPI E80617 $1,572.00 $1,390.00 LGL PAR USB ENET 64MB PS3
LASERJET 4250DTN 45PPM 1200DPI E80619 $2,189.00 $1,956.67 LGL ENET DUPL PS3 80MB
*PRICES CURRENT AS OF 4/27/2007

Monitors Part # Retail Your Cost Notes
17IN LCD 500:1 BLACK G53928 $0.00 $188.89 VGA 8MS SLIM
19IN TFT LCD 500:1 1280X1024 G57351 $0.00 $233.33 LM942 BLACK 12MS SLIM
17IN LCD 500:1 1280X1024 LM765 H79103 $173.00 $173.00 BLACK VGA 8MS SPKR
19IN LCD 700:1 1440X900 19LVWK H79177 $0.00 $208.89 BLACK VGA DVI 5MS WIDE SPKRS
22IN LCD 700:1 1680X1050 BLACK L40121 $0.00 $336.67 VGA DVI-D HDCP 5MS SPKRS VESA
19IN LCD 700:1 1280X1024 L40869 $0.00 $235.56 BLACK VGA 5MS VISTA W/ 3YR WARR
17IN LCD 700:1 1280X1024 L40870 $0.00 $193.33 BLACK XGA 8MS VISTA W/ 3YR WARR
17IN LCD 700:1 1280X1024 BLACK L40871 $173.00 $173.00 XGA 8MS VISTA W/ 3YR WARR
17IN LCD 700:1 1280X1024 L40872 $0.00 $193.33 BLK/SLVR VGA 8MS VISTA W/ 3YR WARR
19IN LCD 800:1 1440X900 L40873 $0.00 $211.11 DVI 5MS VISTA W/ 3 YR WARR
22IN LCD 700:1 1680X1050 BLACK L41211 $293.00 $293.00 DVI 5MS W/ HD RDY SPK 3Y WARR
17IN LCD 1280X1024 BLK/SLVR VGA L41218 $173.00 $173.00 8MS W/ 3 YR WARR ENVISION
19IN LCD 1280X1024 BLK/SLVR VGA L41219 $209.00 $209.00 8MS W/ 3 YR WARR ENVISION
*PRICES CURRENT AS OF 4/27/2007

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